VapeNation.ca is a Toronto-based company. We currently offer $8 flat rate shipping across Canada.
Once the payment is received, your order will be processed and shipped via Canada Post within 1-2 business days.
As Canada Post doesn’t work 365 days per year, online orders placed after 9 AM on Saturday will be shipped the following Tuesday. Orders that are placed after 10 AM the day before a national, provincial, or territorial holiday will be shipped and processed in the next 2 business day(s).
VapeNation.ca will provide a tracking number from Canada Post, and email you as soon as your item is processed and shipped. You can visit Canada Post’s website and track it with the issued tracking number. Most people who’ve ordered online are familiar with this process 🙂
We make it a point to focus on outstanding customer service, good karma, and genuine interactions with our customers. If there is ever a conflict with your order, or we can’t ship your items within 48 hours, we will contact you via email/phone prior to processing. Email inquiries are answered around the clock, and you can typically expect a response within 24 hours.
VapeNation.ca cannot be held responsible or liable for orders you have not received, even though Canada Post’s website shows that the order has been successfully delivered. Please visit the support section on their website for further assistance.